Frequently Asked Questions
Everything you need to know about your BENLYWATCH experience.
What kind of movements are used in BENLYWATCH timepieces?
Our watches feature high-precision Japanese and Swiss movements, ensuring reliable timekeeping and long-lasting performance for every collection.
How long does shipping take and is it tracked?
Standard shipping typically takes 3-7 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your luxury timepiece's journey.
Are your watches water-resistant?
Yes, most of our models are water-resistant up to 5 ATM or 10 ATM. Please refer to the specific product description for the exact depth rating of your chosen watch.
What is your return and exchange policy?
We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, you can return it in its original, unworn condition for a full refund or exchange.
Do BENLYWATCH products come with a warranty?
Every BENLYWATCH comes with a 2-year international warranty that covers manufacturing defects and movement issues from the date of purchase.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as secure digital payment options like PayPal, Apple Pay, and Google Pay.